STARGLAMZA

STARGLAMZA BOOKING AND PAYMENT POLICY Luxury Made Accessible

APPOINTMENT TIMES Appointment times are 08:00 – 16:00, Monday to Saturday. Standard appointment hours are 08:00 – 16:00, Monday to Saturday. Appointments scheduled before 08:00 or after 16:00 are subject to an R150 after-hours fee. The R150 after-hours fee applies to any appointment scheduled before 08:00 or after 16:00, regardless of the day.

DEPOSIT / BOOKING FEE A 50% deposit is strictly non-refundable, regardless of whether the client chooses to cancel or if the cancellation is due to lateness as defined below. The booking deposit is 50% of the applicable booking/service amount. The 50% deposit is strictly non-refundable. This remains the case if: - The client voluntarily cancels. - The client cancels because they are late. - The appointment is affected by the lateness provisions in this policy.

POSTPONEMENT Postponement/rescheduling is allowed only when the client provides no less than 5 days' notice. Cancellation and postponement/rescheduling are distinct. A cancellation is not automatically treated as a postponement. A postponement with less than five days' notice will not be automatically approved.

BOOKING CONFIRMATION No booking is final until a 50% deposit has been paid to the STARGLAMZA bank account via EFT and formal proof of payment has been sent via WhatsApp to the person assisting with the booking. A booking request is not considered final or confirmed merely because the client selected a service, date or time, submitted their details, received a booking reference, or initiated a payment. The booking becomes final only once: 1. The required 50% deposit has been paid. 2. Payment has been made to the designated STARGLAMZA bank account via EFT. 3. Formal proof of payment has been sent via WhatsApp to the person assisting with the booking. 4. The payment has been verified/accepted according to STARGLAMZA's internal process.

PAYMENT METHODS All payments must be processed via EFT.

CASH PAYMENTS Cash payment is permitted however will result in a fine of R50 for inconvenience. The R50 cash inconvenience fee is displayed separately and is not incorporated into the service price.

EWALLET / CASH SEND SERVICES Strictly no eWallet services or any similar cash send payment methods as defined by different banks. The following are not accepted: eWallet, Cash Send, Bank Cash Send, or any similar bank-specific cash-transfer service.

CALLOUT FEE Callout fees are excluded from prices advertised and are calculated based on the client's address. The callout fee is additional to the advertised service price, calculated based on the client's address, payable by the client, and separate from the service price. The advertised service price does not include the callout fee. This fee is strictly payable and may not be substituted with requesting a ride or picking up the beautician. Clients may not avoid the callout fee by offering transport, requesting a ride, picking up or dropping off the beautician, or providing alternative transportation.

LATENESS POLICY All clients have a grace period of 10 minutes. The first 10 minutes after the scheduled appointment start time constitute the grace period. During this grace period, the client is not penalised for lateness.

LATENESS PENALTY After the 10-minute grace period, every 10 minutes following the grace period will incur a penalty charge of R50. 0–10 minutes late = grace period. More than 10 minutes late = lateness penalty applies. Each additional 10-minute period = R50 penalty.

APPOINTMENT CANCELLATION AFTER 20 MINUTES After a total of 20 minutes delayed the appointment will automatically be cancelled, however if the beautician does decide to proceed with the appointment the late penalty fee as stated above will continue to 10 minutes. Once the client has been delayed by a total of 20 minutes, the appointment is automatically subject to cancellation. If the beautician decides to proceed with the appointment despite the client being more than 20 minutes late, the appointment may continue at the beautician's discretion. Where the beautician elects to continue, the lateness penalty remains applicable and the applicable lateness charge continues to be enforced.

BALANCE SETTLEMENT All balances must be settled upon arrival and prior to commencing the scheduled service. The remaining balance must be paid upon arrival and before the scheduled service begins. The client must not begin the service while an outstanding balance remains.

NO SERVICE BEFORE FULL PAYMENT No work will be performed before the bill is settled in full. The client must have settled the remaining service balance, applicable callout fee, applicable lateness fee, applicable cash-payment inconvenience fee, and any other approved charges associated with the booking before service begins.